About Patrianna:
At Patrianna, we are passionate about delivering world-class gaming experiences to millions of players around the globe. As a dynamic, international team, we embrace a collaborative remote-working culture that prioritises innovation and excellence in everything we do. Our commitment to customer engagement and satisfaction drives us to create meaningful connections with our users, ensuring they enjoy a seamless and rewarding experience on our platform.
The role:
Are you a strategic thinker with a hands-on approach, ready to lead and shape the future of risk management in a dynamic iGaming environment? We’re looking for a proactive and results-driven Head of Risk – Player Operations to oversee and optimise critical operational teams, including KYC, Risk and Payments. This hands-on leadership role requires direct involvement in day-to-day processes, ensuring seamless workflow and continuous improvement.
What You’ll Do:
Lead & Optimise Operations
- Take full ownership of KYC, Risk and Payments teams, ensuring seamless workflows and operational excellence.
- Develop and implement best-in-class processes that enhance efficiency, mitigate risks, and support business objectives.
Be Hands-On & Drive Continuous Improvement
- Actively engage in daily operations ensuring teams operate at peak performance.
- Identify and implement process improvements to enhance customer experience and operational effectiveness.
Mitigate Risks Without Compromising User Experience
- Develop and execute risk management protocols that align with company goals and ensures compliance without compromising user experience.
- Strike the perfect balance between fraud prevention and frictionless user engagement.
Streamline Payment & Risk Processes
- Enhance payment systems for efficiency, security, and compliance.
- Reduce risk exposure while maintaining a smooth and trusted payment experience for players.
Foster Collaboration & Alignment
- Work cross-functionally with the likes of Product, Marketing, and Development, teams to ensure operational strategies support broader business goals.
- Champion a data-driven approach, leveraging insights to improve processes and decision-making.
Develop & Empower a High-Performing Team
- Recruit, mentor, and retain top talent, building a culture of excellence and accountability.
- Support team leads in achieving KPIs and OKRs, ensuring alignment with company objectives.
What You’ll Bring:
Proven Leadership & Hands-On Management
- A strong background in iGaming risk, payments, and KYC operations with a track record of success.
- Experience leading multicultural, remote teams, fostering an inclusive, high-performance culture.
Operational Expertise
- In-depth knowledge of customer support and player management.
- A proactive mindset with a knack for streamlining processes and driving operational excellence.
Analytical & Data-Driven Approach
- Strong ability to interpret complex data, uncover trends, and make informed, strategic decisions.
Exceptional Communication & Collaboration Skills
- Ability to build trust across teams, aligning stakeholders towards common objectives.
- A natural problem-solver who thrives in fast-paced, dynamic environments.
If you’re eager to drive innovation, optimise operations, and make a tangible impact in an exciting and fast-evolving industry, we’d love to hear from you!