Join Patrianna as a Partnership Retention Lead, where you’ll play a pivotal role in helping our partners achieve exceptional results from their retention marketing efforts. You will act as a trusted advisor, providing strategic guidance to ensure partners maximize the value of their retention spend. Collaborating closely with partners, you’ll offer continuous support and insights to develop high-ROI campaigns that drive customer loyalty, retention, and revenue growth. From delivering training and optimizing engagement strategies to monitoring campaign performance and analysing data, you’ll be at the forefront of shaping impactful retention efforts.
About Us:
At Patrianna, we thrive on speed and bold ideas! We're on the hunt for exceptional talent—innovators and go-getters ready to elevate our business to new heights. We're passionate about creating exceptional gaming experiences for millions of players around the world, operating at the intersection of technology and entertainment, our aim is to deliver innovative solutions to enhance user experiences in social gaming.
What You’ll Do:
Partner Relationship Management:
- Build strong, consultative relationships with partners, understanding their retention goals and providing tailored solutions.
- Support partners in driving value from their CRM activities and achieving business objectives.
Retention and Engagement Strategies:
- Provide onboarding and training on campaigns, offers, social media activities, and CRM best practices.
- Collaborate with partners to optimize retention strategies, leveraging industry insights and proven techniques.
- Plan, deliver, and monitor retention campaigns, ensuring budgets are managed effectively and ROI benchmarks are achieved.
Data and Reporting:
- Define and track performance benchmarks for player engagement across all communication channels.
- Partner with analytics teams to generate actionable insights, optimizing retention efforts for maximum impact.
What You’ll Bring:
- Proven experience in a Gaming/Gambling retention role, with expertise in campaign management, lifecycle strategies, offer management, and CRM.
- Exceptional client relationship management skills with a consultative and solutions-driven approach.
- Analytical mindset with the ability to interpret data and drive actionable insights.
- Strong communication and presentation skills to inspire confidence and collaboration.
- Proficiency in CRM platforms like Salesforce, Braze, or similar, and familiarity with reporting tools.
Ready to make a difference? Join us and play a key role in helping our partners achieve retention success while building lasting customer loyalty. Apply today and let’s drive success together!