At Patrianna, we are driven by our passion to deliver world-class gaming experiences to millions of players across the globe. As a dynamic and international team, we embrace a collaborative, remote-working culture, focused on innovation and excellence in everything we do.
We are seeking a detail-oriented and proactive Chargeback Analyst to join our growing team. In this role, you will play a key part in protecting our business and players by managing chargeback disputes, investigating fraud, and ensuring seamless transaction processes. If you're looking to contribute to a fast-paced, forward-thinking company that is dedicated to being a leader in the gaming industry, we’d love to hear from you!
Areas of Responsibility
- Review, investigate, and resolve chargeback disputes accurately and in a timely manner while adhering to rules and regulations.
- Detect, investigate and perform risk analysis regarding reported chargebacks and return transactions.
- Perform investigations not limited to validation of banks, credit card issuers, phone matches, IP search, external checks etc.
- Make decision based on the results of the fraud investigation and place the appropriate sanction or restriction.
- Prepare necessary documentation to defend chargeback disputes.
- Answer concerns from other departments regarding chargeback concerns.
- Review transaction reports for suspicious activity. Perform patterning as needed.
- Analyze account history and trends and take appropriate actions on accounts.
- Monitor dispute rate and maintain and provide detailed reports of all chargebacks received and status update.
- Monthly reconciliations between chargeback won, updates and bank accounts.
- Contribute best practice recommendations for chargeback reduction and process improvement.
- Work collaboratively with other teams, communicate chargeback irregularities and fraud trends, and share suggested handling and sanctions to minimize fraud.
What we are looking for...
- Minimum of 2+ years of experience in chargeback or dispute processing.
- Bachelor’s degree in any discipline, or at least 2 years of college education.
- In-depth knowledge of Visa/MasterCard rules and procedures.
- Experience with USA/European gaming accounts is preferred.
- Strong attention to detail and accuracy.
- Excellent time management and organizational skills.
- Proficient in written and spoken English in a professional business environment.
- Proven ability to solve problems quickly and efficiently.
- Capable of multitasking, prioritizing, and managing time effectively without requiring close supervision.
- Strong interpersonal, communication, and presentation skills.
- Able to perform well under pressure.
- Proactive mindset, with the ability to suggest improvements to processes and systems.
Important Requirements
- Willingness to work outside on a shifting schedule/weekend/holidays
- You will need your own office set up with a self-provided laptop or PC, headset and a reliable internet connection with the below requirements:
- PC – Intel i5 4th Gen (or higher) – self provided
- Minimum OS Version: Windows 10 or higher
- Internet browser (preferably Chrome – but can use Edge, Firefox, etc.)
- Minimum RAM: 8 GB
- Minimum HDD Space: 1 GB
- Headset: USB Headset (noise-canceling)
- Web Camera (for team meetings)
- Internet: Ethernet/Hardline Connection, speed minimum of 10Mbps Upload & Download Internet speed is required.
- Backup Internet provider
Benefits
- Competitive salary
- Flexibility and remote work
- Training and development
- International collaboration with our teams based around the world
- Fast growing business where the sky's the limit for your career