Join an innovative and rapidly growing iGaming product company that specializes in delivering cutting-edge solutions. . We are committed to fostering a collaborative and dynamic work environment where every team member can contribute to our mission of excellence.
Role Overview
This role is central to nurturing and expanding our B2B client relationships, ensuring the highest levels of client satisfaction and engagement. The Senior B2B Account Manager will focus on managing and growing accounts, overseeing project elements critical to client success, and enhancing our account management framework. Candidates should have a robust background in account management within a dynamic environment, demonstrating a capability to handle complex client portfolios.
Areas of Responsibility
- Spearhead the development and refinement of account management strategies to deepen client relationships and ensure retention and satisfaction.
- Manage account-related services and support structures, ensuring they align with client needs and business goals.
- Lead coordination among project teams to ensure client projects are delivered effectively, while focusing on strategic account planning and client communication.
- Monitor and report on the health of accounts, identifying growth opportunities and initiating engagement strategies.
- Oversee project components related to B2B accounts, ensuring deliverables are met and align with client expectations, regulatory standards, and industry best practices.
- Cultivate a thorough understanding of client needs, market dynamics, and competitive landscapes to proactively address potential issues and opportunities.
Experience
- A minimum of 5+ years in B2B account management, preferably in the iGaming or gambling sector.
- Experience in managing high-value client portfolios and complex stakeholder relationships.
- Proficient in strategizing and executing account growth and retention plans within the USA/European iGaming markets.
- Familiarity with customer support frameworks, VIP player management, and the operational intricacies of risk, fraud, and payment systems.
- Highly analytical with a proven track record of operational optimization and problem-solving.
- Goal-oriented, with exemplary attention to detail, and the ability to thrive in a fast-paced, dynamic environment.
- Strong interpersonal and communication skills, with fluency in English.
Patrianna Benefits
- Competitive salary with performance incentives
- Flexibility for remote work
- Comprehensive training and professional development
- Opportunity for international collaboration and career advancement in a rapidly growing company